Your entire IT department, for a fixed monthly fee
Unlimited help desk, proactive maintenance, patching, security and strategic planning — one agreement, one predictable invoice. We keep your technology running so your people can do their actual jobs.
The problem we solve
Break/fix IT punishes you twice: you pay when things fail, and your provider earns more the more things fail. Managed services flips that incentive. We charge a flat monthly fee per user or device, so it's in our interest to prevent problems, not bill for them.
Our managed clients get a genuine outsourced IT department: help desk for the day-to-day, engineers for the projects, and a virtual CIO who plans your roadmap and budget. Security isn't an optional extra — every agreement includes our baseline of patching, MFA, endpoint protection and backup checks.
What you get
- Unlimited remote help desk for all staff — phone, email and portal
- Proactive monitoring and maintenance of servers, endpoints and network
- Patch management for operating systems and third-party applications
- Security baseline: MFA enforcement, endpoint protection, mail filtering
- Microsoft 365 administration, licensing and user lifecycle management
- Vendor management — we deal with your ISP, printer and software vendors
- Onsite support scheduled or on demand across Sydney
- Asset register, documentation and password management
- Quarterly strategy reviews and annual budget planning (vCIO)
- Optional 24/7 SOC monitoring upgrade for full security coverage
Why organisations choose us for this
One number to call
Printer jam or server down, your staff call one help desk that already knows your environment. Average first response under 15 minutes in business hours.
Fewer incidents over time
Patching, monitoring and lifecycle planning steadily remove the causes of downtime. Our goal each quarter is fewer tickets than the last.
A plan, not just support
Quarterly reviews turn IT from a cost surprise into a roadmap: what gets replaced, what gets upgraded, and what it will cost — a year in advance.
Our process
Discovery
A structured audit of your devices, network, licensing, security and pain points.
Stabilise
We fix the urgent risks first — backups, patching gaps, MFA — usually within the first 30 days.
Standardise
Documentation, monitoring and consistent configurations make support fast and outages rare.
Strategise
Quarterly vCIO reviews align technology with where your organisation is heading.
Common questions
What does 'unlimited support' actually cover?
All day-to-day support for covered users and devices: troubleshooting, how-do-I questions, user setup and changes, printer and email issues, and remote fixes. Project work (like an office move or a server migration) is scoped and quoted separately, so your monthly fee stays predictable.
We have one internal IT person. Can you work with them?
Yes — this is called co-managed IT and it's very common. Your internal person keeps the local knowledge and hands-on tasks; we provide the help desk overflow, security tooling, escalation engineering and after-hours coverage.
How fast do you respond?
Business-hours help desk targets are 15 minutes for critical issues and under 4 hours for standard requests. Clients who add SOC monitoring get 24/7 coverage for security incidents.
Are we locked into a long contract?
Standard agreements run 12 months with a 90-day satisfaction clause. If we're not delivering in the first three months, you can walk away — full documentation included.
Often paired with
SOC Monitoring (24/7)
Around-the-clock monitoring, detection and response across your Microsoft 365 tenancy, endpoints, identities and cloud w…
Learn moreMicrosoft 365 Setup & Migration
Migrations from on-premises Exchange, Google Workspace or another tenant, done with zero data loss and minimal downtime.…
Learn moreBackup & Disaster Recovery
Immutable, ransomware-resistant backup for your servers, endpoints and Microsoft 365 data — plus a written, tested disas…
Learn moreRequest a managed IT proposal
Tell us how many people and devices you have, and we'll come back with a clear scope and a fixed monthly price — no obligation.